We will always issue refunds after we have investigated the request on a case-by-case basis. During this investigation we will take several things into consideration like other complaints received and/or other customers comments. In the case of a recurring billing, we can only issue a refund of the most recent payment. A refund will also always mean an immediate cancellation of the recurring service, whether it is a recurring billing or for any non-recurring service.
In the event that you don’t agree with any charge we made to your account, you need to contact us to help you resolving the dispute before making a formal notification to your credit card company. You must contact us in a way you prefer; either by email or a call, in which you state your reasons for dispute of the charge. This way we are able to accurately and instantly assess your complaint and, where justified, credit your card with the disputed amount in a timely manner to avoid any further inconvenience to you.
Please be aware that it can take several working days to see the refunded charge on your account. This is dependent on your bank.